Let users rate your chatbot's messages with Likes & Dislikes
Without the proper data, it's hard to tell how well your chatbot is performing.
Resolver Pro adds a Like and Dislike button to every message sent by the chatbot. This lets users provide valuable feedback that you can use to further optimize your chatbot.
Use the feedback analytics to quickly see how your visitors are rating your chatbot’s messages. Review the feedback over time to see if your chatbot is offering a better experience as you optimize it.
Use the list of recently rated chats to quickly find the messages receiving feedback. Use disliked messages to discover gaps in your chatbot’s knowledge so you can train it further and improve future conversations.
With Resolver Pro, the Chats menu also highlights chats that have received feedback. You can even apply filters to reveal all the chats with a Like or a Dislike.
As the creators of the Independent Analytics plugin, we know how important good data is. That's why we built a robust analytics suite for Resolver Pro that can help you steadily improve the ROI of your chatbot.
View PricingYes, the moment a visitor likes or dislikes a message, their rating shows up in the Feedback menu.
Likes are a strong signal for positive performance, but dislikes are particularly helpful when it comes to optimizing your chatbot. If a user is unhappy with a reply, you can likely add the missing content your chatbot needs to answer the same question better next time. Alternatively, if the chatbot nails the reply and the user is still unhappy, then they are simply upset about your product or how your business is run. This is a sign to make a larger change that will better meet the needs of your customers.
If you have any questions, you can click here to chat with our chatbot. That's right, you can learn all about Resolver by talking to Resolver!
