Get detailed stats to measure how often your chatbot can't resolve requests on its own.
Without the proper analytics, it's hard to tell how well your chatbot is performing for your website.
Any time a visitor asks to speak with a real person, Resolver Pro will record this request and make this data available in the Human Requests menu for your analysis.
Use the human request analytics to see how often your visitors require a real person to resolve their issues. Track this metric over time and optimize your chatbot to fulfill more requests entirely on its own.
Chats with human requests are marked in the Chats menu, so you can identify them easily. Furthermore, there’s a Human Requests filter that lets you view only chats that include such requests.
As the creators of the Independent Analytics plugin, we know how important good data is. That's why we built a robust analytics suite for Resolver Pro that can help you steadily improve the ROI of your chatbot.
View PricingThe Human Requests menu can tell you the number of chats with a human request and the percentage of chats that include a human request. Both metrics also include a growth stat, so you can tell if they have been increasing or decreasing over time.
You can view the human request data for Last Month, This Month, the Last 7 Days, Last 30 Days, Last 60 Days, or the Last 90 Days.
Resolver Pro uses a list of common phrases and checks them for similarity when a visitor sends a message. Whenever the nature of the request is to speak with a real person instead of a chatbot, the message is marked as a human request.
Resolver will use the instructions set in the Training > Instructions > Fallback section. There, you can tell it exactly how to handle these types of requests. For instance, you can include different email addresses for different departments based on the nature of the visitor’s request.
If you have any questions, you can click here to chat with our chatbot. That's right, you can learn all about Resolver by talking to Resolver!
