This feature is only available in Resolver Pro.
Notes are easy to create, but you might be wondering when you should be using them to train your chatbot.
Here are a few tips for effectively using notes.
How to effectively use notes
Corrections – Notes can be helpful when your chatbot gets something wrong. You can add a highly relevant note that explains the issue and what the chatbot should say instead. This can greatly improve the way your chatbot communicates about specific topics.
Time-sensitive info – Notes are also useful when you don’t have much content on your site for an upcoming event. For example, you might be holding a sale on your website, but you don’t have a blog post or page dedicated to describing the sale. This would be a good time to add a note to let your chatbot know the details and duration of the sale.
Missing info – Sometimes your chatbot can’t find relevant content to create a strong reply. While this is a signal you should be publishing more content on your site, there can be roadblocks to content creation. Maybe you need a new format to publish the right content, or you have an editorial pipeline that will take time to get through. A training note can be a quick solution to give your chatbot the info it needs now.